Solution ArchitectAPPLY FOR JOB

Salesforce Solution Architect – Service Cloud and Field Service Lightening

• Certified Salesforce Architect - Preferred in Salesforce Service Cloud, Salesforce Field Service Lightening.
• Min 8-10 years of overall Functional experience in Salesforce Implementation. 2-3 years of experience in Salesforce Lightning
• Experience working on a Migration project from Salesforce Classic to Salesforce Lightening.
• Proven ability to design and optimize business processes and integrate business processes across disparate systems
• Excellent client-facing written and oral communications skills
Roles & Responsibilities
• Leads the efforts to work with Business Owners and Product Owner to come up with Solutions to the Capabilities and Features around Field Service and Warranty Claims Management Process.
• Helps Solution and prototype (Proof of Concepts) the out of the box functionality in Service Cloud and Field Service Lightening objects and modules
• Serves as the Functional leader for Salesforce Field Service Lightning projects
• Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
• Define business outcomes and success criteria
• Engage with customer stakeholders, project management, product owner, SMEs, and our internal delivery team to design and deliver the best possible solution
• Provide thought leadership on improving customer operations through the use of Salesforce.
• Perform fit-gap analysis between customer requirements and Salesforce capabilities.
• Create Feature level Solution Design documents and process flows
• Configure the Salesforce solution (clicks not code) while working with our extended team for any needed custom development
• Run 1-3 day Business Process Review workshops with a large number of attendees across disparate groups. Effectively manage the room & agenda to drive understanding of requirements and consensus on the proposed solution
Type: Contract | Location: Columbus, Indiana


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