Help Desk Coordinator/AssociateAPPLY FOR JOB

Title: Helpdesk Coordinator

Location : Indianapolis, IN

Essential Duties and Responsibilities:

· Provides Helpdesk support for end users.

· Account management and systems support for electronic (Key Systems) key cabinets.

· Assist with account management and systems support for Cerner and Reliable Health Systems.

· Assist with account management and systems support for On guard proximity building access system.

· Provide network account administration and assignments of user access rights.

· Provide telecommunication account administration.

· Termination of data and communication lines, in conjunction with cable testing, to verify compliance with

· Maintain the security of electronic data within the network infrastructure. Data verification, restoration and disaster recovery. Data archive and retrieval.

· Prepare purchase requests for information technology expenditures.

· Provide ongoing support and management of server and client applications- e.g. Microsoft Office Suite.

· Tests, installs, and support software solutions.

· Tracks inventory of physical equipment.

· Provide training to end users in formal classroom settings and one-on-one situations.

Job Requirements:

· Requires specialized knowledge of information technology systems, including hardware and software

· components, networking, and client connectivity.

· Requires solid understanding of workstation operating systems, device drivers, networking concepts, principles of routing, client server programming and communication devices.

· Requires specialized knowledge of telecommunications and systems and components.

· Requires troubleshooting and problem solving skills involving both hardware and software components.

· Requires the ability to handle multiple projects simultaneously in an efficient and timely manner.

· Requires ongoing education and training to maintain knowledge and skill level of ever changing technologies.

· Requires excellent communications skills in order to converse effectively with management, peers, and end users, as well as vendors and IOT
Type: Contract | Location: Indianapolis, Indiana | Job Posted on: 14 Feb 2020


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